Unified CCX offers alternatives for addressing functional areas of various contact centers, such as: Cisco Unified Contact Center Express’s routing capacities facilitate categorizing and prioritizing client contacts in a manner that best meets your company’s needs to guarantee that each contact is routed to the correct agent at the correct place the first time, maximizing the first call resolution.Ĭisco Unified Contact Center Express’s routing promotes a wide variety of routing logic that can precisely target and selectively route various contact classes or even identify individual contacts for tailored, prioritized routing. Maximum ROI is given for contact centers when your company’s business rules can impact the contact center’s conduct. In contrast, customer interaction management helps guarantee the first delivery of each contact to the correct agent. Unified CCX offers a multimedia (voice, information, and internet) customer-care application environment that enhances contact center effectiveness by simplifying business integration, facilitating agent management, improving agent flexibility, and improving network hosting.Ĭisco Unified Contact Center Express helps to guarantee the inbound and outbound voice and email guidelines for your company. It is an Automated Call Distribution (ACD) scheme based on IP that queues and distributes incoming calls intended for customers (agents) of Cisco Unified Communications Manager organizations.Ĭisco Unified Contact Center Express features strong, agent-based service, as well as fully integrated self-service apps, which leads to decreased company expenses and enhanced client reaction by providing a sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), integration of computer telephony (CTI) and single-server agent and desktop services. Cisco Unified Contact Center Express meets the requirements of midmarket and corporate branch offices or departmental businesses that need easy-to-deploy, easy-to-use, safe, virtual, extraordinarily accessible, and advanced management of client communication.Ĭisco Unified Contact Center Express (UCCX) is a “contact center in a box,” providing a customer interaction management solution for up to 400 agents that is safe and simple to deploy.

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